Complaint Policy & Procedures Notice

Customer Complaint Policy and Procedures

 

At Peoples Bank, we are committed to building lifetime relationships with our customers by providing superior customer service.  When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.

The first step to resolving a complaint is to contact us directly.  Our staff will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Management team.  You may contact us at 601.847.2210.

Alternatively, if it is more convenient, you may fax your complaint to 601.847.1414 or write to us at:

Peoples Bank

PO Box 7

Mendenhall, MS  39114

Attn: Complaint

 

If your complaint is not resolved to your satisfaction, our staff will offer to elevate your complaint to a member of our management team and have him or her contact you.  Alternatively, if you prefer to elevate your concern yourself, you may contact us by calling us at 601.847.2210 and ask to speak directly to a Manager.  The Manager, will make every effort to resolve the issue immediately, investigate your complaint, communicate your complaint to senior management, and to ensure that you receive a prompt response or let you know when you can expect a response from us.